If you’re getting this error message when you open your BBM application on your phone or tablet. Here is how to fix it.
When this happens, first thing you have to do is check your BBM app version, at least the version should be up to 188.8.131.52, if it isn’t please update to the latest version. Visit Google Play orwww.BBM.com/Android
to update to the latest version of BBM for Android.
If you’re still experiencing this error, move on to the next step.
If you are on Android phone, locate the BBM application, in settings, apps, all apps, open and,
– Clear Catch and force stop first.
Then open the app, if it is not working. Go back to settings and apps then all apps. And clear
– The cache and force stop, then clear data this time around.
Note: Clearing data may result in lose of your BBM data which include your chats, photos, videos and other media that you may have sent or received.